Last updated: October 15, 2026
We want you to be happy with our work. This policy explains how cancellations, revisions and refunds are handled for projects and services provided by Kyorix. Specific terms in your written proposal or Project Agreement take priority over this general policy.
Before work starts
Submitting a project brief is free and creates no obligation. You may withdraw at any time before accepting our proposal.
Cancelling a project
- You may cancel a project in writing at any time.
- You are responsible for payment for work completed and costs already incurred up to the cancellation date, including non-refundable third-party purchases made on your behalf.
- If we have received an advance payment for work not yet started, the unused portion is refunded.
Revisions
We include the revision rounds stated in your proposal so that the deliverables match the agreed scope. If you are not satisfied, tell us what needs to change and we will work with you to put it right.
Refund eligibility
Refunds may be considered when:
- we are unable to deliver the agreed scope after reasonable attempts to correct issues; or
- a paid milestone has not been started and you cancel in writing.
Refunds are generally not available for work already delivered and accepted, completed milestones, hours already worked on hourly projects, third-party fees (domains, hosting, licences, advertising spend), or where delays were caused by missing client content, access or approvals.
Recurring services
Monthly retainers, maintenance and marketing services can be cancelled with the notice period stated in your agreement. Fees for the current billing period are non-refundable unless otherwise agreed.
How to request a refund
Email hello@kyorix.com with your project reference and the reason for your request. We will review it and reply within a reasonable time. Approved refunds are returned to the original payment method.